Network infrastructure is one of the most essential infrastructures for many technology-based companies and institutions. Since these institutions heavily rely on the network infrastructure to support their daily activities, they need to pay special attention to this particular infrastructure. However, there are risks when it comes to using the infrastructure for daily needs. Issues such as network and server issues can significantly hamper their operational capabilities. Because of that, network monitoring and troubleshooting are equally important in order to preserve the effectiveness of the IT infrastructure. These institutions need to have effective troubleshooting measures to decrease the possibility of risks. 

The risks encompass a variety of issues that can affect the server and the network infrastructure negatively. They consist of DNS problems, unstable server connections, security breach issues, and many more. Each of these issues can result in a non-optimized connection during work, inability to send important files to clients, leaked information, and many more. If not being taken care of immediately, these server issues will persist when troubleshooting measures are not taken to take care of these issues. For this reason, these technology-based institutions must learn certain steps that they can do to prevent and solve these server issues.

To know more, these are the steps troubleshooting server and network infrastructure issues:

  • Identify the server’s problem

Before moving on to solve the entirety of the server issues, you need to pinpoint the exact cause of the issues first. The reason for doing this step is to deduce which part of the network infrastructure requires maintenance. Since the issues may range from hardware to software issues, this step can help you to find the main problem accurately before moving on to the maintenance phase.

  • Check the connections

Once you have discovered the main cause behind the network issue, you can check if there is something wrong with the connections. You can do this by checking the WAN and LAN connections to see if the ports on both ends of the devices are enabled or not. Checking whether the cables are disconnected or connected properly can also help you to check if the network is working or not. Not only that, but you also need to check the TCP/IP settings to see if the setting has been set properly. Configuring the TCP/IP settings to the desired configuration can ensure the mitigation of the ongoing server issues.

  • Analyze the network infrastructure

When server issues occur, you need to analyze the infrastructure to see if there are any misaligned functions. To see if the network is working properly or not, you can check if the servers are busy. Busy servers can result in a server overload where none of the network entries is going through the server. By analyzing the problem in the servers, you can configure the DNS back to the desired setting to prevent future issues.

  • Use troubleshooting tools 

During the troubleshooting phase, you can use several tools to solve server issues. One of the most commonly used tools is ping. Ping is a simple-to-use software that can help you to check the length of a network response. Through ping, you can check the number of missing data packets during the exchange process, so that you can see if the network is operating slowly or not. Apart from ping, there are other tools to troubleshoot the previously mentioned network infrastructure issues. Tools such as tracert, inconfig,, and many other tools are some of the most commonly used tools to solve these issues. 

Finally, there are many things that you can do to troubleshoot these server issues. As network issues is a definitive risk that every network infrastructure owners must face at some point, you need to pay special attention to the previously mentioned server issues. By identifying these issues, you can troubleshoot these server issues with the most accurate and correct steps to mitigate the damages.

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Published date :

27 January 2021