Roles and Jobs of Credit Surveyors
Have you ever applied for loaning credit and other financial supports in banks, multifinance companies and other similar institutions? Well, if you have, chances are you have met a representative from these institutions regarding this matter. Commonly known as credit surveyors, these people have the authority to inquire about some sensitive things about credit loaning. These financial institutions do not want their support being misused by irresponsible applicants, and this is where the credit surveyors’ role shines the best. These surveyors will usually visit your houses and give you conditions about the credit application process in general.
So, what do credit surveyors actually do in general? Well, generally speaking, their job is to visit and meet potential credit applicants. While meeting them, they will ask several important information from these applicants and letting them know about the credit conditions. It can be said that credit surveyors decide the success of a credit loaning deal between the applicant and the institution. Therefore, it is safe to say that credit surveyors take the role as “front liners” of these financial institutions. It is in their job description for credit surveyors to perform their surveying activities as best as they could.
So, what are the roles and jobs these credit surveyors take in their daily jobs? Although their general work definition has been mentioned before, there are more to these surveyors than in the first glance. Because of their role as financial institutions’ front liners, they have several important responsibilities in their role. Most importantly, they serve as their companies’ field surveyors and observers. As most financial institutions now employ credit surveyors, they need the latest data they can procure to make the most accurate calculation. To do this properly, they meet potential credit applicants to retrieve their important personal information.
Upon meeting these applicants, the surveyors’ job is to ask their personal information. This information set may be consisted of personal identity, monthly income, house ownership, and many others. Acting upon the 5C principle (character, capacity, capital, condition, collateral), surveyors inquire those information details while following this principle. Surveyors are acting based on this principle in their job so that they will be able to minimize errors in assessing the applicants’ capabilities. Without adhering to this particular principle, it will be harder for companies to be able to assess the most beneficial credit loaners.
Other than collecting and analyzing the applicants’ personal data, credit surveyors also have other roles and jobs to do. In the field, credit surveyors usually have to take the role as marketing and communications officers as well. As they are the representatives of their respective financial institutions, they are expected to be able to promote their institutions as well. Although these institutions have their own specialized marketing division, they are involved in asking personal information with the surveyors. Therefore, unofficially, credit surveyors also have to maintain a good line of communication and trust with potential applicants and long-time clients as well.
In their jobs, there are several steps that credit surveyors do to fulfill their responsibilities. These steps are as follows:
- Deciding the survey method
Before starting the survey process, there are several considerations that credit surveyors have to make. The surveying process takes form in two methods, the first being a telephone-based survey (telephone survey) and on-the-field survey (field survey). Although both methods are viable, credit surveyors must ask for the applicants’ consent to accept the survey. By doing this, both the applicants and the surveyors can start the survey process since both sides have consented to do it.
- Inquiry process
Upon consenting to do the survey, credit surveyors now can do their job to meet the applicants. As the surveyors meet the applicants, they will ask all of the related important information that pertain to the credit application process. Other than personal data such as personal identity and monthly income, surveyors will require additional papers to support this data. Copies of personal ID card, work permit, land permit, and other important documents are also important in this inquiry process. By collecting documents, credit surveyors can assess the legality and authenticity of these documents and its holders’ intents.
- Additional checking process
After inquiring and collecting important documents from the applicants, credit surveyors’ jobs are not finished yet. Before going on the final process, they need to perform some additional surveys to prove the authenticity of their applicants. Credit surveyors can do this by asking the applicants’ neighbors, colleagues and relatives. By asking these people, credit surveyors can gain some additional insight about the true nature of their applicants. If these people can confirm the authenticity of the information and the documents, then the credit surveyors may continue to the final step to finish the credit application process.
- Credit application process
As the previous steps are completed, the applicants can now apply for their credit application requests. In doing this step, credit surveyors will try to persuade their supervisors about the legality of their potential clients. Despite the credit surveyors’ role to meet and collect information from the applicants, it is up to the credit committee to decide the outcome. The financial institution management will decide the result after checking the applicants’ past financial records. Since there are possibilities that the applicants’ are faking their legality to earn their credit loaning request, this step is necessary to prevent future losses.
In the end, there are many roles and jobs that credit surveyors need to do to fulfill their customer quota. Since credit loaning process can become a huge liability in the financial institution’s side, there are many steps that it needs to do to prevent this. From checking the applicants’ background to convincing their supervisors, there are more things in the credit surveyors’ position than in the first impression. This is primarily important because permitting fraudulent credit applicants will result in a considerable financial loss. To make sure that it will not take place, credit surveyors should take utmost attention to their given roles and jobs.
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